| Job location: |
Nashville, TN United States |
| Requisition code: |
1003582 |
| Date posted: |
06/23/10 |
| Job type: |
Full-Time |
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| Job Category: | Hospitality - Hotel
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| Region: | Nashville
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| Job Description: |
Job Summary: - Greet, register, establish necessary credit for and issue keys appropriately to guests.
- Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
- Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
- Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
- Communicate with other departments as needed via telephone and two-way radio.
- Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
- Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
- Balance all cash receipts and work performed during shift and performs a bucket check on shift.
- Distributes guest and staff mail and messages as necessary.
- Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
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| Education, training, experience: |
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High School diploma or equivalent. -
At least one year of front desk experience in a hospitality/hotel environment. -
Basic office skills helpful including basic math, proper cash handling procedures. -
Reservation software or proven aptitude and familiarity with computers and computer software in general. -
Must maintain a professional appearance and a cordial attitude towards all guests and staff. -
Able to handle the stress of high customer demand in a hospitality environment. -
Must be people oriented and able to work independently or with others as needed. -
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard. |
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